dll file (“dynamic link library”), or by updating the drivers. Some of the users there reported that the issue was fixed by either setting the "QT_OPENGL environment variable", by rolling back to a previous version of Dropbox, by patching a. If the behavior persists, and just to make sure, are you experiencing this behavior only with Dropbox*? If that is the case, have you checked this further with the Dropbox* Support team? We are asking this since we found some forums from third parties and from and we noticed that issues like this one have been reported since 2019 and we also noticed there are still recent reports on those forums from this year (2021) regarding issues similar to this one. If the behavior is the same with the OEM DELL driver, you may repeat the clean installation using the latest generic driver from Intel: Intel® Graphics DCH Driver 30.0.100.9864, this is just to discard issues related to OEM driver customization and issues with the previous installation process of the generic driver.
During the process, please make sure all steps are followed, including disconnecting from the Internet and making sure you get to the Microsoft Basic Display Adapter before trying to install the graphics driver. To test with the OEM driver, you may try a Clean Installation of Intel® Graphics Drivers in Windows* using the Intel HD Graphics Driver version 27.20.100.9749, A08 from Dell's website*. Since the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM) and OEM drivers are handpicked and include customized features and solutions to platform-specific issues, the usual recommendation is to use the OEM driver as the first option especially for systems with dual graphics configurations like this one (Intel® + NVIDIA*). For more details, please review this article: Supported APIs for Intel® Graphics Controllers.īased on the Intel® System Support Utility (Intel SSU) report, we noticed the system is already running the latest Intel® generic graphics driver "30.0.100.9864". However, OpenGL* drivers must be installed separately, and are only distributed with the application that requires it. Users should contact the software publisher if a necessary API isn’t included or won’t install with the software. To get full API support, the recommendation is to update to the latest graphics driver. The Intel® Iris® Xe Graphics Controller and the graphics driver support OpenGL* 4.6, which is also known as an "Application Programming Interface (API)". Hello you for posting on the Intel® communities.